Refund policy

Return & Refund Policy

At Insert Engraving LLC and The 97 Swap, we take great pride in the quality of our work and the community events we host. Because our products are custom-made and our events require significant logistical planning, we adhere to the following policy:

Customized Items

Due to the personalized nature of our engraved and UV-printed products, all sales on customized items are final. Once an item has been personalized, it cannot be returned or refunded.

• Exchanges: If your item arrives damaged or features a manufacturing defect, please contact us within 48 hours of receipt. Exchanges for damaged goods are reviewed and approved on a case-by-case basis.

• Quality Assurance: We are committed to high standards. If there is an issue with the craftsmanship of your order, we want to make it right—please reach out to us directly to discuss a resolution.

The 97 Swap (Vendor Fees & Attendance)

The 97 Swap is an outdoor market and typically operates rain or shine.

• No Refunds: Vendor fees are non-refundable. This includes instances of inclement weather or vendor cancellations.

• Event Cancellation: A refund of vendor fees will only be issued if the market is officially closed by event organizers prior to the scheduled day of the event.

• Case-by-Case Review: We understand that unique circumstances can arise. Any requests for credit or transfers to future dates are handled at the sole discretion of the event management.

Contact Us

If you have questions regarding a specific order or a vendor registration, please reach out via our contact form. We value your partnership and will work with you to ensure a fair and professional experience.